2017
|
Bardzell, Jeffrey; Boulus-Rødje, Nina; Muller, Michael; Salovaara, Antti; Krischkowsky, Alina; Fuchsberger, Verena Discerning Designers' Intentions Inproceedings Proceedings of 15th European Conference on Computer-Supported Cooperative Work - Panels, Posters and Demos, 2017. Abstract | Links | BibTeX @inproceedings{Bardzell2017,
title = {Discerning Designers' Intentions},
author = {Jeffrey Bardzell and Nina Boulus-R\odje and Michael Muller and Antti Salovaara and Alina Krischkowsky and Verena Fuchsberger},
doi = {10.18420/ecscw2017_p1},
year = {2017},
date = {2017-01-01},
booktitle = {Proceedings of 15th European Conference on Computer-Supported Cooperative Work - Panels, Posters and Demos},
series = {Reports of the European Society for Socially Embedded Technologies: vol. 1, no. 3},
abstract = {Design is often done by teams of designers and other stakeholders. Design also creates a time-lapsed collaborative relationship between designer(s) and user(s), who''complete the design through use''. The intentions of designers in designing and crafting computational artifacts are therefore important for multiple HCI and CSCW related research and design traditions, including (a) appropriation studies, (b) participatory design, (c) design criticism, and (d) design collaborations in organizational contexts. All of these design philosophies handle intentions differently, including normative, organizational, and ethical aspects of what designers and designs 'should' intend. Some people consider intentions to be highly important, and demand explicit articulations of intentions; some people question whether we give the wrong kind of weight to designers' intentions. With this panel, we will bring these notions to the discussion table to allow a deeper understanding of the diverse theoretical perspectives and research methods available to account for designers' intentions. This will help to theorize design as a social activity, and to understand how people negotiate, evolve, and change designs over the lifecycle of a product or a system. This panel opens a conversation, comprising multiple perspectives, to help HCI and CSCW develop new ways to consider designers' intentions from an empirical and theoretical perspective.},
keywords = {},
pubstate = {published},
tppubtype = {inproceedings}
}
Design is often done by teams of designers and other stakeholders. Design also creates a time-lapsed collaborative relationship between designer(s) and user(s), who''complete the design through use''. The intentions of designers in designing and crafting computational artifacts are therefore important for multiple HCI and CSCW related research and design traditions, including (a) appropriation studies, (b) participatory design, (c) design criticism, and (d) design collaborations in organizational contexts. All of these design philosophies handle intentions differently, including normative, organizational, and ethical aspects of what designers and designs 'should' intend. Some people consider intentions to be highly important, and demand explicit articulations of intentions; some people question whether we give the wrong kind of weight to designers' intentions. With this panel, we will bring these notions to the discussion table to allow a deeper understanding of the diverse theoretical perspectives and research methods available to account for designers' intentions. This will help to theorize design as a social activity, and to understand how people negotiate, evolve, and change designs over the lifecycle of a product or a system. This panel opens a conversation, comprising multiple perspectives, to help HCI and CSCW develop new ways to consider designers' intentions from an empirical and theoretical perspective. |
2016
|
Muller, Michael; Neureiter, Katja; Verdezoto, Nervo; Krischkowsky, Alina; Polli, Anna M; Tscheligi, Manfred Workshop: Collaborative Appropriation: How Couples, Teams, Groups and Communities Adapt and Adopt Technologies Inproceedings Proceedings of the 19th ACM Conference on Computer Supported Cooperative Work and Social Computing Companion (CSCW '16 Companion), pp. 473–480, ACM, 2016. Abstract | Links | BibTeX @inproceedings{Muller2016,
title = {Workshop: Collaborative Appropriation: How Couples, Teams, Groups and Communities Adapt and Adopt Technologies},
author = {Michael Muller and Katja Neureiter and Nervo Verdezoto and Alina Krischkowsky and Anna M Polli and Manfred Tscheligi},
doi = {10.1145/2818052.2855508},
year = {2016},
date = {2016-01-01},
booktitle = {Proceedings of the 19th ACM Conference on Computer Supported Cooperative Work and Social Computing Companion (CSCW '16 Companion)},
pages = {473--480},
publisher = {ACM},
abstract = {Previous workshops and papers have examined how individual users adopt and adapt technologies to meet their own local needs, by ''completing design through use.'' However, there has been little systematic study of how groups of people engage collaboratively in these activities. This workshop opens a discussion for these under-studied forms of collaborative appropriation, using a broad range of perspectives including empirical data, design explorations, research, and critique.},
keywords = {},
pubstate = {published},
tppubtype = {inproceedings}
}
Previous workshops and papers have examined how individual users adopt and adapt technologies to meet their own local needs, by ''completing design through use.'' However, there has been little systematic study of how groups of people engage collaboratively in these activities. This workshop opens a discussion for these under-studied forms of collaborative appropriation, using a broad range of perspectives including empirical data, design explorations, research, and critique. |
2015
|
Krischkowsky, Alina; Tscheligi, Manfred; Neureiter, Katja; Muller, Michael; Polli, Anna M; Verdezoto, Nervo Workshop: Experiences of Technology Appropriation: Unanticipated Users, Usage, Circumstances, and Design Inproceedings Adjunct Proceedings of the European Conference on Computer Supported Cooperative Work, 2015. Abstract | BibTeX @inproceedings{Krischkowsky2015,
title = {Workshop: Experiences of Technology Appropriation: Unanticipated Users, Usage, Circumstances, and Design},
author = {Alina Krischkowsky and Manfred Tscheligi and Katja Neureiter and Michael Muller and Anna M Polli and Nervo Verdezoto},
year = {2015},
date = {2015-01-01},
booktitle = {Adjunct Proceedings of the European Conference on Computer Supported Cooperative Work},
abstract = {Whether in private or professional life, people frequently adapt, adopt, and shape the technology around them based on their everyday practices to ease interaction when accomplishing certain tasks. The major goal of this one-day workshop is to discuss how this form of technology appropriation is used to satisfy people's communication needs. In particular we focus on technology that was not initially intended to foster communication, but which led to appropriation, driven by people's communication needs. We aim to identify 'unexpected' communication needs, to better account for them when designing interactive systems. We focus on different contexts, ranging from private settings (e.g., home) or semi-public spaces (e.g., art galleries) to strictly regulated environments (e.g., production lines or health- and emergency contexts) in which appropriation can be considered as a 'critical' matter. Thereby, we will discuss four aspects of appropriation: unanticipated usage, unanticipated users, unanticipated circumstances, and designing for the unanticipated.},
keywords = {},
pubstate = {published},
tppubtype = {inproceedings}
}
Whether in private or professional life, people frequently adapt, adopt, and shape the technology around them based on their everyday practices to ease interaction when accomplishing certain tasks. The major goal of this one-day workshop is to discuss how this form of technology appropriation is used to satisfy people's communication needs. In particular we focus on technology that was not initially intended to foster communication, but which led to appropriation, driven by people's communication needs. We aim to identify 'unexpected' communication needs, to better account for them when designing interactive systems. We focus on different contexts, ranging from private settings (e.g., home) or semi-public spaces (e.g., art galleries) to strictly regulated environments (e.g., production lines or health- and emergency contexts) in which appropriation can be considered as a 'critical' matter. Thereby, we will discuss four aspects of appropriation: unanticipated usage, unanticipated users, unanticipated circumstances, and designing for the unanticipated. |
2014
|
Krischkowsky, Alina; Fuchsberger, Verena; Tscheligi, Manfred Revisiting Corporate Social Media: Challenges and Implications from a Long-Term Study Inproceedings ACM Conference on Supporting Groupwork, GROUP'14, ACM, ACM, New York, NY, 2014. Abstract | Links | BibTeX @inproceedings{Krischkowsky2014,
title = {Revisiting Corporate Social Media: Challenges and Implications from a Long-Term Study},
author = {Alina Krischkowsky and Verena Fuchsberger and Manfred Tscheligi},
doi = {10.1145/2660398.2660411},
year = {2014},
date = {2014-01-01},
booktitle = {ACM Conference on Supporting Groupwork, GROUP'14},
publisher = {ACM},
address = {ACM, New York, NY},
abstract = {In a multi-step assessment of a corporate social media platform, which has been implemented in a large company for internal collaboration, we identified three major challenges regarding acceptance and adoption of the platform: (1) diverging perspectives & uncertain top-down communication, (2) functionality jungle & high usage complexity, and (3) lacking collaboration & customization. Based on these challenges, we discuss potential implications for design and implementation of corporate social media. The challenges and implications were derived from data gathered in two rounds of polling employees of the company, where we found that the surveyed employees tended to initially accept the internally implemented social media platform. Nevertheless, by assessing their attitude one and a half years later, we came to understand that the employees have rarely adopted the platform into their daily work practices. This finding led us to analyze in detail the qualitative data gathered along with the survey, as it holds valuable examples and explanations to better understand this phenomenon. Besides presenting the results of the surveys, this paper focuses on the discussion of challenges and implications for enhancing collaboration and supporting adoption processes of social media in workplaces.},
keywords = {},
pubstate = {published},
tppubtype = {inproceedings}
}
In a multi-step assessment of a corporate social media platform, which has been implemented in a large company for internal collaboration, we identified three major challenges regarding acceptance and adoption of the platform: (1) diverging perspectives & uncertain top-down communication, (2) functionality jungle & high usage complexity, and (3) lacking collaboration & customization. Based on these challenges, we discuss potential implications for design and implementation of corporate social media. The challenges and implications were derived from data gathered in two rounds of polling employees of the company, where we found that the surveyed employees tended to initially accept the internally implemented social media platform. Nevertheless, by assessing their attitude one and a half years later, we came to understand that the employees have rarely adopted the platform into their daily work practices. This finding led us to analyze in detail the qualitative data gathered along with the survey, as it holds valuable examples and explanations to better understand this phenomenon. Besides presenting the results of the surveys, this paper focuses on the discussion of challenges and implications for enhancing collaboration and supporting adoption processes of social media in workplaces. |
Tscheligi, Manfred; Krischkowsky, Alina; Neureiter, Katja; Inkpen, Kori; Muller, Michael; Stevens, Gunnar Potentials of the ''Unexpected'': Technology Appropriation Practices and Communication Needs Inproceedings Proceedings of the 18th ACM international conference on Supporting group work, pp. 313–316, ACM, New York, NY, USA, 2014, ISBN: 978-1-4503-3043-5. Abstract | Links | BibTeX @inproceedings{Tscheligi2014a,
title = {Potentials of the ''Unexpected'': Technology Appropriation Practices and Communication Needs},
author = {Manfred Tscheligi and Alina Krischkowsky and Katja Neureiter and Kori Inkpen and Michael Muller and Gunnar Stevens},
doi = {10.1145/2660398.2660427},
isbn = {978-1-4503-3043-5},
year = {2014},
date = {2014-01-01},
booktitle = {Proceedings of the 18th ACM international conference on Supporting group work},
pages = {313--316},
publisher = {ACM},
address = {New York, NY, USA},
series = {GROUP '14},
abstract = {Whether in private or professional life, individuals frequently adapt the technology around them and work with what they have at hand to accomplish a certain task. In this one-day workshop, we will discuss how this form of technology appropriation is used to satisfy communication needs. Thereby, we specifically focus on technology that was not intended to facilitate communication, but which led to appropriation driven by individuals' communication needs. Our aim is to identify 'unexpected' communication needs, to better address these in the design of interactive systems. We focus on a variety of different contexts, ranging from not restricted contexts to environments that are characterized by strict regulations (e.g., production lines with 24/7 shift production cycles). Consequently, this workshop aims at better understanding how users adapt technology to match their individual communication purposes and how these appropriation practices interrelate with and support organizational cooperation.},
keywords = {},
pubstate = {published},
tppubtype = {inproceedings}
}
Whether in private or professional life, individuals frequently adapt the technology around them and work with what they have at hand to accomplish a certain task. In this one-day workshop, we will discuss how this form of technology appropriation is used to satisfy communication needs. Thereby, we specifically focus on technology that was not intended to facilitate communication, but which led to appropriation driven by individuals' communication needs. Our aim is to identify 'unexpected' communication needs, to better address these in the design of interactive systems. We focus on a variety of different contexts, ranging from not restricted contexts to environments that are characterized by strict regulations (e.g., production lines with 24/7 shift production cycles). Consequently, this workshop aims at better understanding how users adapt technology to match their individual communication purposes and how these appropriation practices interrelate with and support organizational cooperation. |
2013
|
Krischkowsky, Alina; Weiss, Astrid; Osswald, Sebastian; Tscheligi, Manfred Evaluating a social media platform in a large-scale international company: A five action approach Inproceedings International Conference on Collaboration Technologies and Systems (CTS) 2013, pp. 99–106, IEEE, San Diego, CA, 2013. Abstract | BibTeX @inproceedings{Krischkowsky2013b,
title = {Evaluating a social media platform in a large-scale international company: A five action approach},
author = {Alina Krischkowsky and Astrid Weiss and Sebastian Osswald and Manfred Tscheligi},
year = {2013},
date = {2013-01-01},
booktitle = {International Conference on Collaboration Technologies and Systems (CTS) 2013},
pages = {99--106},
publisher = {IEEE},
address = {San Diego, CA},
abstract = {This paper reports about a pilot study of a social media platform, based on Microsoft SharePoint 2010 within a large international company, having different sites in Europe, Asia and the US. The platform should enhance the communication between departments and interdepartmentally. The goal of this pilot study is to accompany the introduction of this social networking tool in order to increase acceptability and usage among the employees of the company. Five different actions have been taken for implementation: information kick-off workshops to raise awareness, a survey on success criteria, an expert evaluation on usability problems, collaborative use case definition, and a survey on benchmarking the tool in terms of user experience and acceptability. In this paper, we discuss the benefits and limitations of our approach and we will outline the future work, which will happen after the pilot phase.},
keywords = {},
pubstate = {published},
tppubtype = {inproceedings}
}
This paper reports about a pilot study of a social media platform, based on Microsoft SharePoint 2010 within a large international company, having different sites in Europe, Asia and the US. The platform should enhance the communication between departments and interdepartmentally. The goal of this pilot study is to accompany the introduction of this social networking tool in order to increase acceptability and usage among the employees of the company. Five different actions have been taken for implementation: information kick-off workshops to raise awareness, a survey on success criteria, an expert evaluation on usability problems, collaborative use case definition, and a survey on benchmarking the tool in terms of user experience and acceptability. In this paper, we discuss the benefits and limitations of our approach and we will outline the future work, which will happen after the pilot phase. |
Krischkowsky, Alina; Weiss, Astrid; Osswald, Sebastian; Tscheligi, Manfred Enhancing Company Communication: The Case of a Social Media Platform Inproceedings Proceedings of the SIGCHI Conference on Human Factors in Computing Systems (CHI2013), ACM, 2013. Abstract | BibTeX @inproceedings{Krischkowsky2013a,
title = {Enhancing Company Communication: The Case of a Social Media Platform},
author = {Alina Krischkowsky and Astrid Weiss and Sebastian Osswald and Manfred Tscheligi},
year = {2013},
date = {2013-01-01},
booktitle = {Proceedings of the SIGCHI Conference on Human Factors in Computing Systems (CHI2013)},
publisher = {ACM},
abstract = {This case study reports on the pilot phase of a social media platform, based on Microsoft SharePoint 2010, which should enhance the communication between and within departments of an internationally operating semiconductor manufacturing company, which has different sites in Europe, the US, and Asia. Our research group monitored this pilot phase in order to increase the acceptability and usage among the employees of the company. Five different HCI actions have been undertaken for that: Information kick-off workshops to raise awareness, a survey on success criteria, an expert evaluation on usability problems, a collaborative use case definition, and a survey on benchmarking the tool in terms of user experience and acceptability. We demonstrate the benefits of HCI research for the introduction of this communication tool in the company.},
keywords = {},
pubstate = {published},
tppubtype = {inproceedings}
}
This case study reports on the pilot phase of a social media platform, based on Microsoft SharePoint 2010, which should enhance the communication between and within departments of an internationally operating semiconductor manufacturing company, which has different sites in Europe, the US, and Asia. Our research group monitored this pilot phase in order to increase the acceptability and usage among the employees of the company. Five different HCI actions have been undertaken for that: Information kick-off workshops to raise awareness, a survey on success criteria, an expert evaluation on usability problems, a collaborative use case definition, and a survey on benchmarking the tool in terms of user experience and acceptability. We demonstrate the benefits of HCI research for the introduction of this communication tool in the company. |
