2020
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Alexander G. Mirnig Magdalena Gärtner, Elisabeth Füssl Karin Ausserer Alexander Meschtscherjakov Vivien Wallner Moritz Kubesch ; Tscheligi, Manfred Suppose your bus broke down and nobody came: A study on incident management in an automated shuttle bus Journal Article Personal and Ubiquitous Computing, 24 (6), pp. 797-812, 2020, ISSN: 1617-4917. Abstract | Links | BibTeX @article{Mirnig2020,
title = {Suppose your bus broke down and nobody came: A study on incident management in an automated shuttle bus},
author = {Alexander G. Mirnig, Magdalena G\"{a}rtner, Elisabeth F\"{u}ssl, Karin Ausserer, Alexander Meschtscherjakov, Vivien Wallner, Moritz Kubesch, and Manfred Tscheligi },
editor = {Peter Fr\"{o}hlich, Matthias Baldauf, Thomas Meneweger, Manfred Tscheligi, Boris De Ruyter, Damianos Gavalas, Stella Sylaiou, Vlasios Kasapakis, Elena Dzardanova, and Fabio Paterno},
url = {https://link.springer.com/article/10.1007/s00779-020-01454-8},
doi = {0.1007/s00779-020-01454-8},
issn = {1617-4917},
year = {2020},
date = {2020-10-26},
journal = {Personal and Ubiquitous Computing},
volume = {24},
number = {6},
pages = {797-812},
abstract = {The absence of a human driver creates novel challenges for fully automated public transport. Passengers are likely to have different expectations, needs, or even fears when traveling without a driver in potentially dangerous situations. We present the results from two field studies in which we explored incident management in a driverless shuttle bus. We explored participant’s behavior and willingness to assist in solving problems in a variety of scenarios where the bus suddenly stops for technical reasons or a hypothesized situation of harassment. In a follow-up study, we focused on auditory remote assistance and investigated problem solving through the passengers. We found that diffusion of responsibility is an existent barrier, when passengers are involved in the resolving of potentially dangerous situations. It can be overcome, when incident-relevant instructions are designed explicitly, briefly, timely, distinguishable from regular on-trip information, and address auditory and visual sensory channels alike.},
keywords = {},
pubstate = {published},
tppubtype = {article}
}
The absence of a human driver creates novel challenges for fully automated public transport. Passengers are likely to have different expectations, needs, or even fears when traveling without a driver in potentially dangerous situations. We present the results from two field studies in which we explored incident management in a driverless shuttle bus. We explored participant’s behavior and willingness to assist in solving problems in a variety of scenarios where the bus suddenly stops for technical reasons or a hypothesized situation of harassment. In a follow-up study, we focused on auditory remote assistance and investigated problem solving through the passengers. We found that diffusion of responsibility is an existent barrier, when passengers are involved in the resolving of potentially dangerous situations. It can be overcome, when incident-relevant instructions are designed explicitly, briefly, timely, distinguishable from regular on-trip information, and address auditory and visual sensory channels alike. |
Mirnig, Alexander G; Wallner, Vivien; Gärtner, Magdalena; Meschtscherjakov, Alexander; Tscheligi, Manfred Capacity Management in an Automated Shuttle Bus: Findings from a Lab Study Inproceedings 12th International Conference on Automotive User Interfaces and Interactive Vehicular Applications, pp. 270–279, Association for Computing Machinery, Virtual Event, DC, USA, 2020, ISBN: 9781450380652. Abstract | Links | BibTeX @inproceedings{10.1145/3409120.3410665,
title = {Capacity Management in an Automated Shuttle Bus: Findings from a Lab Study},
author = {Alexander G Mirnig and Vivien Wallner and Magdalena G\"{a}rtner and Alexander Meschtscherjakov and Manfred Tscheligi},
url = {https://doi.org/10.1145/3409120.3410665},
doi = {10.1145/3409120.3410665},
isbn = {9781450380652},
year = {2020},
date = {2020-01-01},
booktitle = {12th International Conference on Automotive User Interfaces and Interactive Vehicular Applications},
pages = {270\textendash279},
publisher = {Association for Computing Machinery},
address = {Virtual Event, DC, USA},
series = {AutomotiveUI '20},
abstract = {Driverless shuttles bear different and novel challenges for passengers. One of these is related to capacity management, as such shuttles are often smaller (usually from 6 to 12 seats) with limited capacities to (re-)assign seating, control reservations, or arrange travels for groups that exceed a shuttle’s capacity. Since a bus driver is missing, passengers need to resolve conflicts or uncertainties on their own, unless additional systems provide such support. In this paper, we present the results from a laboratory study, in which we investigated passenger needs in relation to booking and reserving spots (seats, standing spots, and strollers) in an automated shuttle. We found that such functionalities have a low-to-medium impact on an overall scale but could constitute exclusion criteria for more vulnerable parts of the population, such as older adults, families with small children, or physically impaired individuals.},
keywords = {},
pubstate = {published},
tppubtype = {inproceedings}
}
Driverless shuttles bear different and novel challenges for passengers. One of these is related to capacity management, as such shuttles are often smaller (usually from 6 to 12 seats) with limited capacities to (re-)assign seating, control reservations, or arrange travels for groups that exceed a shuttle’s capacity. Since a bus driver is missing, passengers need to resolve conflicts or uncertainties on their own, unless additional systems provide such support. In this paper, we present the results from a laboratory study, in which we investigated passenger needs in relation to booking and reserving spots (seats, standing spots, and strollers) in an automated shuttle. We found that such functionalities have a low-to-medium impact on an overall scale but could constitute exclusion criteria for more vulnerable parts of the population, such as older adults, families with small children, or physically impaired individuals. |
2019
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Mirnig, Alexander G; Gärtner, Magdalena; Wallner, Vivien; Trösterer, Sandra; Meschtscherjakov, Alexander; Tscheligi, Manfred Where Does It Go?: A Study on Visual On-Screen Designs for Exit Management in an Automated Shuttle Bus Inproceedings Proceedings of the 11th International Conference on Automotive User Interfaces and Interactive Vehicular Applications, pp. 233–243, ACM, Utrecht, Netherlands, 2019, ISBN: 978-1-4503-6884-1. Links | BibTeX @inproceedings{Mirnig:2019:GSV:3342197.3344541,
title = {Where Does It Go?: A Study on Visual On-Screen Designs for Exit Management in an Automated Shuttle Bus},
author = {Alexander G Mirnig and Magdalena G\"{a}rtner and Vivien Wallner and Sandra Tr\"{o}sterer and Alexander Meschtscherjakov and Manfred Tscheligi},
url = {http://doi.acm.org/10.1145/3342197.3344541},
doi = {10.1145/3342197.3344541},
isbn = {978-1-4503-6884-1},
year = {2019},
date = {2019-01-01},
booktitle = {Proceedings of the 11th International Conference on Automotive User Interfaces and Interactive Vehicular Applications},
pages = {233--243},
publisher = {ACM},
address = {Utrecht, Netherlands},
series = {AutomotiveUI '19},
keywords = {},
pubstate = {published},
tppubtype = {inproceedings}
}
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